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Frequently Asked Questions – MCB Juice

GENERAL INFORMATION

1. How long can I stay logged in on the Juice application?

There is no limit to the amount of time you can stay logged in. If you remain inactive for more than

300 seconds, you will be logged out automatically.

Yes, provided that he/she is registered as ‘Juice Beneficiary’ or you have their account number. Even

if a beneficiary is not an MCB customer, he/she can still receive funds via an ATM.

4. Should I notify the bank if I change my mobile number?

Yes, you should. Otherwise, you will not receive the secured six-digit code ‘One-Time Password (OTP)’

sent by SMS, needed to validate your transactions.

5. What should I do if I have a new phone?

 Uninstall the Juice app from your old phone

 Download MCB Juice from App Store (iOS), Google Play (Android), or Huawei App Gallery

to the suitable version. These notifications can be customised (disable/enable and personalise the

display) directly on your phone settings through the following paths:

iPhone: Settings > MCB Juice > Notifications

Android: Settings > App > MCB Juice > Notifications

7. I cannot see the notification. What should I do?

Please check that you have not disabled the notifications for MCB Juice on your mobile. You can still

view your notification via the notification icon at the top right of your home page.

To reactivate notifications, follow this path: Mobile phone Settings > Notifications > App notifications

> MCB Juice and toggle on notifications.

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9. Do I need an internet connection to receive a notification?

Yes, you will need an internet connection to receive your notifications. You can view all your

notifications by clicking on at the top of the home screen of your MCB Juice app.

10. Can I receive a notification if MCB Juice is not open?

Yes, you can receive notifications even when the app is closed, or your screen is locked. You may

personalise your preferences for notifications in your phone settings (Settings > MCB Juice >

Notifications > Alerts).

list, swipe to the left, choose the delete , or mark as Read / Unread icon.

13. Can I use MCB Juice to locate an MCB Branch or ATM?

Yes, you can locate an MCB Branch/ATM by tapping on More > Locate us > ATM/Branch. When you

allow MCB Juice to use location services, it will indicate branches/ATMs nearest to you. You can also

filter by the services you are looking for or search for branches/ATMs within an area/region.

14. Will I still be able to use MCB Juice application when I travel?

Yes, you can access your Juice application anywhere as long as you are connected to the Internet.

Contact your mobile phone operator to find out about roaming charges.

Yes, the Juice app works in a secured environment [Norton Secured] and cannot be used without your

mPIN or fingerprint. Your beneficiaries will never have access to your bank account details and vice

versa. For additional security, always safeguard your mPIN and card details.

You will also be notified by email and SMS when a new registration is required for your MCB Juice.

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GETTING MCB JUICE

1. Can I use the app on my tablet?

Yes, the app is also available for download on tablets. For the best experience however, we

The application is compatible with iOS 14 and above for iPhone users, Android 6 and above for Android

and Huawei users.

4. How do I get MCB Juice application?

You can download the application from App Store, Google Play Store, and Huawei App Gallery. If you

are a Huawei user, we recommend getting the app from Huawei App Gallery for a better user

experience. To optimise the search, please type “MCB Juice” in the search bar and download the app

which appears at the top.

REGISTRATION AND LOGIN

1. Is it safe to input my full card number and PIN during the registration process?

Yes. The information is requested in a secure and encrypted environment where all security measures

have been taken to protect your data.

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information.

If this is a new card, you will first need to activate it in the following ways:

 Call us on +230 202 5010

4. How do I register to MCB Juice if I don’t want to use my full card details to register?

You can also register using the same credentials as you use on Internet Banking. You will only be

required to insert your User ID and Password.

5. My mobile phone number is not up to date. What should I do?

For security reasons, do not proceed with registration of your Juice account as confirmation details of

your future transactions will be sent to this mobile number. To update your mobile phone number,

visit any MCB branch, contact your Account officer or call us on +230 202 6070 (lines are open 24/7).

6. I’m trying to register, but keep getting an error message that my PIN is incorrect. What should I

Please call us 202 6070 for assistance.

8. Can I use any 4-digit number as mPIN?

Yes, you may choose any number, except for the following, which will not be allowed for enhanced

security:

 Repeating patterns of digits (eg: 1111)

 Consecutive numbers (eg: 1234)

 Palindrome numbers (sequence reads the same backward as forward, e.g.: 1221)

9. How do I login if I have forgotten my mPIN?

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7. Where can I see my investment-related details or portfolio statement and advices?

Investment-related statement and advices are currently not available on MCB Juice. They may still be

Please contact your respective account officer, call us on 202 6060 or visit your nearest MCB branch.

10. Are the Quick Links customisable?

Your quick links can contain up to 6 of your favourite Juice features and can be personalised by

your mobile number (using MCB Juice ‘Send to Mobile’ feature)

 The account which will automatically appear when you transact, thus speeding up your

transfers and payments. You will still have the option of selecting a different account when

doing transactions.

Note that the same account can fulfil both functions, or you can choose to use two different accounts.

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15. Why cannot I view the “Default accounts” and “Daily Fund transfer limit” in the Settings?

These functionalities are now available in More > Settings > Accounts.

16. Default account is not automatically filled in when making a transaction. What is the issue?

If the default account you have chosen is not in Mauritian Rupees, it will not be selected automatically

for transactions such as MCB Refill, Cardless Cash, Pay merchant, Pay bill and Scan to pay.

This means that you can give a nickname to ANY of your Savings and Current accounts. The name can

be viewed from Accounts overview, Account Details, Setting Default Account and Pay & Transfer

19. What are the conditions to insert a nickname?

The nickname inserted should be as follows:

1. Minimum 1 character

2. Maximum number of characters is 20 (Alphanumeric)

3. Acceptable special characters: /-().,+' and "space"

4. First character should always be a letter

years.

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22. Can I open an additional account on MCB Juice?

Yes, you can now open an additional account through the ‘Open new account’ option in the Accounts

Overview module. To be eligible for this feature, you must have the following:

 an existing account with MCB

 a registered email address on our system

 a minimum of Rs 1000 in your existing account (for opening of current account only)

Once you have submitted your request, your new account should be visible in the Account Overview

module within 15 mins.

24. How many additional accounts can I open on MCB Juice?

You will only be allowed to open 5 new accounts on MCB Juice per calendar year (January - December).

If you need to open more accounts, you can do so by visiting the closest branch or via Internet Banking.

25. What is the “Link non MCB account” feature?

 Insert the account number and give it a nickname, if you wish.

 The mobile number registered with MCB will automatically appear on your screen. If it is not

the same mobile number registered with your other bank, please change it before you click

on “Verify”.

 Input the OTP sent to the phone number registered with your other bank, and you’re done!

27. What transactions can I make from my non-MCB account when linked to MCB Juice?

You can transfer funds from your non-MCB account to your MCB accounts and vice versa. You can

also add/edit the nickname or remove (unlink) the account from MCB Juice.